Privacy Policy

At Highland Heights Luxury Glamping, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a booking, contact us or stay with us.

LAST UPDATED: OCTOBER 2026

1. WHO WE ARE

Highland Heights Luxury Glamping is a luxury glamping accommodation business located in Strathpeffer, Ross-shire, in the Scottish Highlands.

Highland Heights Luxury Glamping is operated by Highland Heights Luxury Glamping Ltd, a company registered in Scotland under company number SC474289.

2. INFORMATION WE COLLECT

We may collect and process the following personal information:

Information You Provide

Full name
Email address
Telephone number
Postal address
Booking details, including dates of stay and accommodation selected
Number of guests, including children's names and ages
Information about pets accompanying guests
Special requests or preferences provided during booking
Information submitted through our website contact forms or enquiries
Marketing preferences and consent records

Information Collected Automatically

When you visit our website, certain technical information may be collected, including:

IP address
Browser type and device information
Pages visited and interactions with our website
Website performance and usage information
Referring websites

This information helps us operate and improve our website, understand how visitors use our services and provide a better guest experience.

Where required, we obtain your consent before using non-essential cookies or tracking technologies.

3. HOW WE USE YOUR INFORMATION

We use your personal information to operate Highland Heights Luxury Glamping, manage reservations and provide our guests with the best possible experience.

Under UK data protection legislation, we must have a lawful basis for collecting and using your personal information.

We may use your information for the following purposes:

Managing Your Booking

To process reservations, confirm bookings, arrange payments, manage cancellations and provide accommodation and services during your stay.

Lawful basis: Performance of a contract.

Guest Communication

To send booking confirmations, arrival information, check-in instructions, important updates about your stay and respond to enquiries.

Lawful basis: Performance of a contract or legitimate interests, depending on the nature of the communication.

Improving Our Services

To review guest feedback, respond to reviews, improve our accommodation and enhance our website and guest experience.

Lawful basis: Legitimate interests.

Marketing Communications

To send occasional news, special offers, promotions and updates about Highland Heights, where you have given consent or where another lawful basis and applicable marketing rules permit us to do so.

Lawful basis: Consent or legitimate interests, where applicable.

You can opt out of marketing communications at any time.

Legal and Financial Obligations

To maintain financial records, comply with tax and accounting requirements and fulfil other legal obligations.

Lawful basis: Legal obligation.

Security and Business Protection

To help prevent fraud, manage disputes, protect our business and maintain the security of our website and booking systems.

Lawful basis: Legitimate interests or legal obligation, where applicable.

We only use personal information for legitimate business purposes and will not use it in ways that are incompatible with the purposes for which it was originally collected, unless permitted by law.

4. BOOKING INFORMATION

When you make a reservation at Highland Heights Luxury Glamping, your booking information is collected and managed through our third-party booking provider, Freetobook.

This may include your name, contact details, postal address, booking dates, guest information, children's names and ages, and any special requests or additional services selected.

We use this information to:

Process and confirm your reservation
Manage payments, cancellations and booking amendments
Communicate important information before, during and after your stay
Prepare your accommodation and any additional services requested
Maintain accurate booking and financial records

Payment Processing

Payments are processed through Stripe, our third-party payment service provider.

Payment information is handled securely through Stripe's payment processing systems. We do not store full payment card numbers within our own website or guest records.

Access to Booking Information

Booking information is only accessible to authorised members of our team and trusted service providers where necessary to manage your reservation and provide your stay.

We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable UK data protection legislation.

5. MARKETING COMMUNICATIONS

From time to time, we may send emails sharing news, special offers, promotions and updates from Highland Heights Luxury Glamping.

We use Brevo, a third-party email marketing platform, to manage our mailing list and send marketing communications.

We only send marketing emails where we have obtained your consent or where we are otherwise permitted to do so under applicable UK data protection and electronic marketing laws.

Your Marketing Preferences

Receiving marketing communications is entirely optional and is not a requirement of making a booking or staying with us.

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in each email.

You can also contact us through our website contact form to request removal from our marketing mailing list.

Booking Communications

Please note that essential communications relating to your booking, such as reservation confirmations, arrival instructions and important updates about your stay, are separate from marketing communications and may still be sent where necessary.

Protecting Your Information

We do not sell your personal information to third parties.

Your marketing information is managed through Brevo and used only for the purposes described in this Privacy Policy.

6. COOKIES

Our website uses cookies and similar technologies to ensure it functions correctly, improve your browsing experience and help us understand how visitors interact with our website.

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Our website may use the following categories of cookies:

Essential Cookies: Necessary for the website to function correctly, including security, navigation and core website features.
Analytics Cookies: Help us understand how visitors use our website so we can improve its performance and usability.
Functional Cookies: Remember certain preferences and help provide additional website features.
Marketing Cookies: May be used to measure the effectiveness of advertising and marketing activities.

Managing Your Cookie Preferences

We use Usercentrics to manage cookie consent on our website.

When you first visit our website, you are presented with a cookie consent banner allowing you to accept or reject non-essential cookies and manage your preferences.

Non-essential cookies and similar technologies are only used where the required consent has been obtained.

You can change or withdraw your consent at any time through the cookie settings available on our website.

You can also manage or delete cookies through your browser settings, although disabling certain cookies may affect website functionality.

Further Cookie Information

For more detailed information about the cookies and similar technologies used on our website, including their purposes and how long they remain on your device, please refer to our cookie consent management tool, provided by Usercentrics.

You can review or change your cookie preferences at any time by clicking the fingerprint icon displayed on our website.

7. SHARING YOUR INFORMATION

At Highland Heights Luxury Glamping, we respect your privacy and only share personal information where necessary to operate our business, manage bookings and provide our services.

We may share relevant personal information with trusted third-party service providers, including:

Wix: Our website hosting and management platform, which may process information submitted through our website.
Freetobook: Our booking management system, used to process reservations and manage guest information.
Stripe: Our secure payment processing provider, used to manage payments and related transactions.
Brevo: Our email marketing platform, used to manage mailing lists and send marketing communications.
TouchStay: Our digital guest information platform, used to provide guests with information relating to their stay.
Professional Advisers: Including accountants, legal advisers and other professional service providers where necessary.
Legal and Regulatory Authorities: Where we are required to share information to comply with applicable laws or legal obligations.

We only share information that is reasonably necessary for the relevant purpose.

Access to Guest Information

Access to personal guest information is restricted to authorised members of the Highland Heights team who require it to carry out their responsibilities.

We take reasonable steps to ensure guest information is handled confidentially and securely.

International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection legislation.

We do not sell or rent your personal information to third parties.

8. DATA SECURITY

At Highland Heights Luxury Glamping, we take the security of your personal information seriously.

We use appropriate technical and organisational measures to help protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures include:

Restricting access to guest information to authorised team members who require it for their responsibilities.
Protecting devices used to access personal information with passwords, PINs or biometric authentication.
Using two-factor authentication on our main business accounts.
Removing access to personal information when it is no longer required.
Using established third-party providers for website management, bookings, payments and guest communications.
Reviewing our data handling and security practices where necessary.

While we take reasonable steps to protect your personal information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We are committed to handling personal information responsibly and in accordance with applicable UK data protection legislation.

9. DATA RETENTION

At Highland Heights Luxury Glamping, we retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, providing guest services, maintaining business records and complying with legal obligations.

Retention periods vary depending on the type of information and the reasons for which it is held.

Booking and Financial Records

We retain booking and financial information for as long as necessary to comply with applicable tax, accounting and legal requirements, manage disputes and maintain appropriate business records.

Guest Information and Booking History

We may retain guest contact details and booking history where reasonably necessary to manage ongoing customer relationships, recognise returning guests, respond to enquiries and maintain accurate records of previous stays.

Additional information, including children's names, ages and special requests, is retained only while necessary for the purposes for which it was collected.

Marketing Communications

We retain marketing information while you remain subscribed to our mailing list or where continued retention is otherwise justified.

If you unsubscribe, we may retain limited information to ensure your marketing preferences are respected.

Website Enquiries

Information submitted through our website contact forms is retained for as long as reasonably necessary to respond to enquiries, manage related correspondence and maintain appropriate business records.

Review and Secure Disposal

We review the personal information we hold and assess whether continued retention remains necessary.

Where information is no longer required, we take reasonable steps to securely delete or anonymise it, unless continued retention is required or permitted by law.

10. YOUR RIGHTS

Under UK data protection legislation, you have certain rights regarding the personal information we hold about you.

Depending on the circumstances, these may include:

Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete personal information.
Right to Erasure: You can request that we delete your personal information in certain circumstances.
Right to Restrict Processing: You can ask us to limit how we use your personal information in certain situations.
Right to Object: You can object to certain types of processing, including direct marketing.
Right to Data Portability: Where applicable, you can request that your personal information be provided in a structured, commonly used and machine-readable format.
Right to Withdraw Consent: Where we rely on your consent to process personal information, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Rights Relating to Automated Decision-Making: You have rights concerning certain decisions made solely through automated processing, including profiling, where applicable.

Exercising Your Rights

If you would like to exercise any of these rights or have questions about how we handle your personal information, please contact us using the contact form available on our website.

We will respond to requests in accordance with applicable UK data protection legislation, generally within one calendar month, subject to any permitted extensions.

Your Right to Complain

If you have concerns about how we handle your personal information, we encourage you to contact us so we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk

Telephone: 0303 123 1113

11. CONTACT US

If you have any questions about this Privacy Policy, how we collect, use or protect your personal information, or would like to exercise your data protection rights, please contact us using the contact form available on our website.

We will respond to all data protection enquiries and requests in accordance with applicable UK data protection legislation.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology or legal and regulatory requirements.

Any updates will be published on this page, together with a revised "Last Updated" date.

Where changes significantly affect how we use your personal information, we will take appropriate steps to inform you where required by law.