Privacy Policy

At Highland Heights Luxury Glamping, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a booking, contact us or stay with us.

By using our website, you agree to the practices described in this policy.

LAST UPDATED: JUNE 2026

1. WHO WE ARE

Highland Heights Luxury Glamping is a luxury glamping accommodation business located in Strathpeffer, Ross-shire, in the Scottish Highlands. Highland Heights Luxury Glamping is operated by Highland Heights Luxury Glamping LTD.

2. INFORMATION WE COLLECT

We may collect and process the following information:

Information You Provide

Name
Email address
Telephone number
Booking details
Guest information
Special requests submitted during booking
Information provided through contact forms or enquiries

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referring websites

This information helps us improve our website and guest experience.

3. HOW WE USE YOUR INFORMATION

We use your information to:

Process and manage bookings
Communicate with guests before and after their stay
Respond to enquiries
Provide customer support
Improve our website and services
Comply with legal and regulatory obligations
Prevent fraud and protect our business

We only use personal information where we have a lawful basis to do so.

4. BOOKING INFORMATION

When you make a reservation, your information may be processed through trusted third-party booking providers and payment processors.

We only collect information necessary to manage your booking and provide your stay.

Payment card details are processed securely by our payment providers and are not stored by Highland Heights Luxury Glamping.

5. MARKETING COMMUNICATIONS

We will only send marketing communication where we have your consent or another lawful basis to do so.

You can unsubscribe at any time.

We will never sell your personal information to third parties.

6. COOKIES

Our website uses cookies to improve functionality, analyse website traffic and enhance your browsing experience.

Cookies may be used to:

Remember website preferences
Measure website performance
Understand visitor behaviour
Improve website usability

You can control or disable cookies through your browser settings.

Please note that disabling cookies may affect certain website features.

7. SHARING YOUR INFORMATION

We may share information with trusted service providers who help us operate our business, including:

Booking systems
Payment providers
Website hosting providers
Professional advisers
Legal or regulatory authorities where required by law

All third parties are required to protect your information appropriately.

8. DATA SECURITY

We take reasonable steps to protect personal information from unauthorised access, misuse, disclosure or loss.

While we strive to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

9. DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfil booking obligations
Meet legal and accounting requirements
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

10. YOUR RIGHTS

Under UK data protection law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict processing
Object to certain uses of your information
Request transfer of your data where applicable

To exercise any of these rights, please contact us using the details below.

11. CONTACT US

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Highland Heights Luxury Glamping using the contact form available on our website.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.

Any updates will be published on this page with a revised “Last Updated” date.